Privacy Policy

Introduction

Hotel Xhema ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our property. Please read this policy carefully.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and reservations
• Provide customer service and respond to inquiries
• Send booking confirmations and updates
• Process payments and prevent fraudulent transactions
• Comply with legal obligations (registration, tax reporting)
• Improve our services and website experience
• Send promotional communications (with your consent)
• Analyze usage patterns and conduct market research

Information Sharing and Disclosure

We may share your information in the following circumstances:

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted data transmission (SSL)
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to the processing of your information for marketing purposes
• Portability: Request a copy of your information in a structured format
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve personalized content. Cookies are small data files stored on your device.

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality and your user experience.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Guest registration information may be retained for several years to comply with Kosovo's tourism and tax regulations.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.